Get in Touch With Us
If you have a question about anything on this site, spotted something that needs updating, or want to flag a concern about a casino we cover, this is the page to use. Below is how to reach us, what we can help with, and what to expect once your message lands.
How to reach the team
Email is the best way to contact us. Write to [email protected] and a member of our editorial team will read your message personally. We do not rely on automated replies to close out enquiries — you will hear back from someone who has actually looked at what you sent.
Include a short subject line describing what your message is about (for example, "correction request", "bonus terms question" or "feedback on Betmica review"). This helps us route it to the right person and reply faster, particularly if your question touches on something specific like wagering requirements, a payment method, or a withdrawal issue you have read about on the site.
What we can help with
- General questions — about how we assess non GamStop casinos, how welcome bonuses and free spins work, or how wagering requirements and game contribution rules apply to a specific offer.
- Corrections and updates — casino terms change often. If a bonus percentage, minimum deposit, or withdrawal limit we have published no longer matches what a casino advertises, tell us and we will check it against the current source.
- Content suggestions — if there is a topic you would like covered in more depth, such as cryptocurrency payments, KYC checks, or how shared casino and sportsbook wallets work, let us know.
- Editorial and partnership enquiries — if you represent a casino brand, a software provider, or another organisation and want to discuss working with us, please introduce yourself and explain what you have in mind.
- Safer gambling concerns — if you or someone you know is struggling with gambling, or has a question about self-exclusion, deposit limits, or GAMSTOP exclusion periods, say so in your message. We will point you towards GamCare and other appropriate support resources rather than trying to resolve this ourselves.
What we cannot do by email
We are an independent research and review site, not a casino operator. That means we cannot process deposits or withdrawals, resolve account disputes, verify your identity for a casino, or influence a casino's decision on a complaint. If you have an unresolved issue with a specific site, the fastest route is usually the casino's own customer support or complaints procedure, followed by the licensing authority named in its terms if the matter is not settled. We can, however, help you understand what a fair process should look like and where to look for that information — our guide to the best non GamStop casinos covers licensing and complaints handling for the sites we rank.
What happens after you email us
Every message is read and assessed individually. We aim to reply within two working days, though this can stretch slightly during busy periods — we would rather give you a considered answer than a rushed one. If your query needs input from more than one person, such as a factual correction that requires re-checking a casino's current terms, we will let you know if it is taking longer than usual.
Keeping our content accurate
Bonus terms, wagering requirements, payment options and withdrawal limits at casinos operating outside GAMSTOP can change without much notice, since many hold overseas licences rather than UK Gambling Commission authorisation. We check details as thoroughly as we can at the point of publication and note when something was last verified, but reader feedback is one of the ways we catch changes early. If something you read here does not match what you experienced when using a casino, we want to know — whether that reflects well or badly on the site in question.
Thank you for taking the time to get in touch. Every message helps us keep this site more useful for the next reader comparing casinos not on GAMSTOP.